Privacy Policy

Purpose and Scope

The purpose of this Privacy Policy is to provide you with a clear understanding of the information we collect, how we use it, and the rights you have regarding your data. For customers of resonaX, additional details may be outlined in your customer contract. Notices highlighting certain uses we wish to make of the information we collect, with the ability to opt in or out of selected uses, may also be provided when we collect information from you.

Information You Provide to Us

The information we collect on or through our website may include:

• Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our services, or requesting further services.
• Contact and demographic information (e.g., names, phone number, company name, job title, email address, address, city, or other profile information).
• Records and copies of your correspondence (including e-mail addresses) if you contact us.
• Information you provide when you interact with our chatbot.
• Any other information you voluntarily provide to us.
• Any content you submit as a testimonial, endorsement, or survey.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our website, including traffic source, page views, time spent, browsing location, actions completed and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.
• The information collected through cookies, web beacons, and other similar technologies.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for purposes such as:

• To present our website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
• To notify you about changes to our website or any products or services we offer or provide through it.
• To allow you to participate in interactive features on our website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.
• To provide product support.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

• When required by law, regulation, legal process, or another legal requirement.
• When we believe that disclosure is necessary or appropriate to respond to an emergency.
• To protect our rights, your safety, or the safety of others.
• To enforce our agreements, policies, and terms of use.
• When you consent to such disclosure.

Cookies and Similar Technologies

Cookies are small text files stored on your device (computer, tablet, or mobile) when you are browsing the Internet. We use cookies and similar technologies for several reasons:

• Required cookies to enable core functionalities of our websites.
• Functional cookies to help us improve, analyse, or optimize the experience we provide.
• Advertising cookies to collect information about your browsing habits to make advertising more relevant to you.

Your Rights Under GDPR

Depending on your location, you may have certain rights under the General Data Protection Regulation (GDPR):

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@resonaX.ai. resonaX will use reasonable measures to verify the identity of any person making a request, pursuant to this Privacy Policy, for personal information. resonaX reserves the right to request the provision of additional information necessary to confirm the identity of any person making such request(s).